Legal Information & Notices

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” “the buyer” refers to you, the person accessing this website and accepting Aid One’s terms and conditions. “Aid One”, “Ourselves”, “We” and “Us”, refers to Aid One Solutions Oy. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. European Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

We adhere to the principle of the Data Protection Act 1998 and best practices for managing information. As such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our suppliers if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent the Client’s personal information to any third party or use the Client’s e-mail address for unsolicited mail. Any emails sent by Aid One will only be in connection with the provision of agreed services and products.

Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Aid One:
§ excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Aid One’s literature; and
§ excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Direct Bank Transfer, Paypal, Finnish Bank Systems and all major Credit/Debit Cards are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full.

Payment Service Provider
Paytrail Plc (2122839-7) acts as a collecting payment service provider. Paytrail Plc will be shown as the recipient on the invoice and Paytrail Plc will forward the payment to the merchant. Paytrail Plc is an authorized Payment Institution.
Paytrail Plc, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Aid One Solutions Oy warrants Aid One products contained in the original packaging against defects in materials and workmanship when used in accordance with Aid One’s user manual for a period of FIVE (5) YEARS from the date of original purchase by the end-user purchaser (“Warranty Period”). Aid One does not warrant Aid One Products if the deterioration was due to an accident, the inappropriate handling of the goods or another circumstance attributable to the buyer. You will be able to direct your claims to Aid One Solutions Oy even in situations where you purchased the Aid One product from a third party.

Following warranty service, your Aid One Product or a replacement product will be returned to you as your Aid One Product was when originally sold, subject to applicable updates.

Cancellation Policy
You have a right to cancel the purchase agreement within 14 days without presenting any reason for cancellation. This deadline for cancelling the purchase agreement is 14 days from receiving the last portion of goods to be delivered.

To use your right to cancel the contract you need to inform us about: (your company), your name, your address and if possible: your telephone number, your e-mail address, the decision of cancellation of the contract in an unambiguous way (e.g. by letter, by fax or by e-mail) and your bank account information for the refund (IBAN/BIC format).

You can use the attached cancellation here but the use of it is not compulsory.

If you cancel this contract, we will pay you back all payments we have received from you, including the costs of delivery (with exception of extra costs if you have chosen a special delivery which differs from our standard delivery procedure) without delays and in latest within 14 days of receiving your announcement of cancellation. The refunding is done by using the direct bank transfer method. The refunding is always done in a way so that there are no costs involved for you. We can withhold the refunding until we have received the goods.

You have to send the goods back without delay and at latest within 14 days after making the announcement of cancellation. You will have sent the goods on time if it happens within the period of 14 days.

You have to bear the direct costs of sending the good backs. You are also responsible for devaluation of goods if the devaluation is due to something else than testing the features of goods and their functioning.

Defects and Refunds Policy
The goods are defective if they do not conform to the information given by the seller or by a person other than the seller either at a previous level of the supply chain or on behalf of the seller on the characteristics or the use of the goods when marketing the goods or otherwise before the conclusion of the sales. However, the seller shall not be liable for a defect referred to if the seller proves that:
the seller was not aware and should not have been aware of the information given;
the information cannot have had an effect on the sale; or
the information has been clearly corrected in time

The defectiveness of the goods shall be determined with regard to their characteristics at the time when the risk passes to the buyer.
The defect shall be deemed to have existed at the time of purchasing the goods if it appears within six months of that time, unless the contrary is proven or unless the assumption is incompatible with the nature of the defect or the goods. The consumer has right to return the goods within six months from the day of purchase.
If the goods deteriorate after the risk has passed to the buyer, the goods shall be considered defective if the deterioration was due to a breach of contract by the seller.

Notice of Defect
You shall not invoke a defect in the goods if you do not notify Aid One within a reasonable amount of time after you discovered or rought to have discovered the defect. However, the notice of defect may always be given within two months of the buyer’s discovery of the defect; it may also be given to the business who has sold the goods on behalf of the seller or assumed liability for the characteristics of the goods.

Refund Policy
When the product has a defect, Aid One will replace the defective product with a new one.

Unless otherwise stated, all advertising is intended solely for the Finnish market. You are solely responsible for evaluating the fit of any purchase available through this site for a particular purpose. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the providing of products from this site will be uninterrupted, timely or error-free, although it is executed to the best of the Company’s abilities. By using this website you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive websites, Aid One’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to Aid One’s products and the full content of this website.